Review our Terms of Services below:
Refund Policy:
- Returns: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of receiving your order. Please note that the item(s) must be unused, in their original packaging, and in the same condition as when you received them.
- Refunds: Once we receive and inspect the returned item(s), we will process a refund to the original payment method within 3 business days. Please note that the original shipping fees are non-refundable, and the customer is responsible for the return shipping costs.
- Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process, and any price differences will be adjusted accordingly.
- Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any applicable shipping fees.
Shipping Policy:
- Shipping Locations: We currently ship to addresses within Canada and the United States. Please note that additional customs duties, taxes, and fees may apply for international shipments, and the customer is responsible for these charges.
- Order Processing: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
- Shipping Methods and Timeframes: We offer various shipping methods, including standard and expedited options. Shipping times may vary depending on the destination. Estimated delivery times will be provided during the checkout process.
- Shipping Fees: Shipping fees are calculated based on the destination, shipping method, and order weight. The applicable shipping fees will be displayed during the checkout process.
Terms of Service:
- Intellectual Property: All content on our website, including product images, descriptions, and logos, is the property of our jewelry store and protected by copyright laws. It is strictly prohibited to use, copy, or reproduce any content without our prior written consent.
- Product Information: While we strive to provide accurate and up-to-date product information, we cannot guarantee the completeness or accuracy of all details. Colors may appear differently on different screens, and measurements may vary slightly.
- Privacy: We respect your privacy and handle your personal information in accordance with our Privacy Policy. We do not sell or disclose your information to third parties without your consent.
- Governing Law: These Terms of Service are governed by the laws of [your jurisdiction]. Any disputes arising from or relating to these terms shall be resolved in the courts of [your jurisdiction].
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